Privacy Policy

Last updated: June 25, 2026

Tranquility Hospice Care respects your privacy. This Privacy Policy explains how Tranquility Hospice Care collects, uses, and protects information through this website.

This policy is intended for website visitors, prospective patients and families, caregivers, healthcare providers, referral partners, and others who use https://tranquilityhospicecare.org/.

Who We Are

Tranquility Hospice Care is a hospice care provider located at:

2700 Shell Road
Georgetown, TX 78628

You can contact us at:

• Phone: 512-688-5607
• Email: [email protected]

Important Healthcare Privacy Note

This website provides general information about hospice care and ways to contact Tranquility Hospice Care. It is not intended for urgent medical communication.

If you are an existing patient or caregiver with an urgent clinical need, call the appropriate care team number provided to you, your physician, emergency services, or 911 as applicable.

Tranquility Hospice Care may be subject to healthcare privacy laws, including HIPAA, when handling protected health information in connection with patient care. This website Privacy Policy explains website privacy practices and does not replace any HIPAA Notice of Privacy Practices or other patient-specific privacy notices that may apply to care you receive.

Please do not submit highly sensitive medical information through general website forms unless requested by an authorized Tranquility Hospice Care representative.

Information We Collect

We may collect information you choose to provide, including:

• Name
• Email address
• Phone number
• Relationship to a patient or prospective patient
• Questions or comments submitted through website forms
• Information about a hospice inquiry, referral question, or service request

We may also collect basic technical and usage information automatically, including:

• IP address
• Browser type
• Device type
• Pages visited
• Referring pages
• Date and time of visit
• General usage and diagnostic information

How We Collect Information

We collect information when you:

• Submit a contact form
• Call or email us using information listed on the website
• Request information about hospice care
• Ask about eligibility, referrals, services, or service areas
• Visit website pages that use analytics, maps, forms, or similar tools

The website currently uses or may use third-party tools such as:

• HubSpot forms for contact form submissions
• Google Tag Manager or analytics tools for website measurement
• Google Maps or Apple Maps links and embedded maps for location information
• Social or profile links such as Facebook and business map listings

These third-party tools may collect information according to their own privacy policies.

How We Use Information

We may use information to:

• Respond to your questions or requests
• Contact you about hospice services, referrals, eligibility, or care options
• Coordinate appropriate follow-up with patients, families, caregivers, or healthcare providers
• Improve website content, usability, and performance
• Understand which pages and resources are useful to visitors
• Maintain website security and troubleshoot technical issues
• Comply with legal, regulatory, or operational obligations

Mobile and Text Messaging Information

If you provide a mobile phone number, we may use it to respond to your inquiry or communicate with you as permitted by law and your consent.

Mobile information, text messaging opt-in data, and text messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Cookies and Tracking Technologies

This website may use cookies, pixels, tags, scripts, analytics tools, and similar technologies to:

• Help the website function
• Understand website traffic and page usage
• Improve content and user experience
• Support maps, forms, and embedded third-party services

You can adjust your browser settings to refuse or delete cookies. Some website features may not work properly if cookies are disabled.

How We Share Information

We do not sell personal information.

We may share information only as reasonably necessary with:

• Service providers that help operate the website, forms, analytics, communications, hosting, or technical systems
• Healthcare providers, referral partners, or care team members when needed to respond to an inquiry or coordinate appropriate follow-up
• Legal, regulatory, or government authorities when required by law
• Successor organizations if there is a merger, acquisition, reorganization, or transfer of business assets
• Other parties with your consent or at your direction

Third-Party Websites and Services

This website may link to or embed third-party services, including maps, social profiles, review profiles, PDF resources, and external tools. We are not responsible for the privacy practices, content, or security of third-party websites or services.

When you click a third-party link or use a third-party embedded service, that third party may collect information about you according to its own policies.

Data Retention

We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain records, operate the website, comply with legal obligations, resolve disputes, and support legitimate business or healthcare operations.

Retention periods may vary depending on the type of information and whether it relates to patient care, referrals, legal obligations, or general website use.

Security

We use reasonable administrative, technical, and organizational safeguards to protect information. However, no website, email system, form, or internet transmission is completely secure. Please use care when deciding what information to submit online.

Your Choices

You may contact us to:

• Ask what information you provided through the website
• Request correction of inaccurate contact information
• Ask us to stop non-essential communications
• Ask questions about this Privacy Policy

We may need to retain certain information when required or permitted by law, including information related to healthcare operations, legal obligations, security, or business records.

Children’s Privacy

This website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website. If you believe a child has provided personal information through this website, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy, contact Tranquility Hospice Care:

• Email: [email protected]
• Phone: 512-688-5607
• Address: 2700 Shell Road, Georgetown, TX 78628